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Scope
Define an established maintenance window schedule that minimizes risk to the institution and accommodates staffing / expertise in the ITS department.
Routine maintenance
Work that has a low risk, but a risk nevertheless, of disrupting services will take place during our routine maintenance window. Routine maintenance windows are 5:00 AM – 6:00 AM PST on every Wednesday.
System backups occur nightly from Monday - Sunday 11:00 PM – 5:00 AM PST, performance of services may be degraded during this time.
UBW updates occur routinely every Saturday from 6:00 AM – 6:00 PM PST, UBW services will be unavailable.
IT Services (ITS) will announce planned routine maintenance to staff and students at least one day before the outage.
Major maintenance
Work that requires the disruption of one or several established (production) services, will take place during our major maintenance window. Major maintenance windows are every second and fourth Saturday of the month between the hours of 8:00 PM – 2:00 AM PST.
ITS will announce planned major maintenance 7 to 14 days before the outage, with a preference towards giving as much notice as possible.
Major maintenance will typically occur during the Christmas break, reading week, summer months when there is less student activity.
Emergencies
During an emergency or crisis, ITS may shut down, restart, modify hardware, or do any number of disruptive acts in order to repair or protect an existing service.
Communication and announcements
During emergencies and if maintenance issues go beyond what is expected, ITS will communicate notices and updates via email and/or http://go.selkirk.ca (preferred), specifically at https://go.selkirk.ca/display/KB/IT+Services+Status+Report
Communication method | Requirement |
Post on ITS status report page | Always |
Post details on the affected service main page (e.g. Moodle, Jira) | As Needed |
Email Announcement to college | As Needed |
Email Announcement to group of users or business units | As Needed |
Examples of communication requirements
Exception - Projects
Project related work is excluded from maintenance windows and will be scheduled to minimize disruption to business units and prioritize existing routine and/or major maintenance.
Excluded Dates
No scheduled routine or major maintenance activities will occur on below date ranges
- Mid Term Weeks
- Final Exam Weeks
- First Week of Classes in Sept / Jan after Christmas break
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