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SYSTEM STATUS:

Status
colourGreen
titlenormal

Internet & Network

NORMAL

CITRIX

NORMAL

VPN

NORMAL

MITEL SOFTPHONE

NORMAL

EMAIL

NORMAL

MOODLE

NORMAL

KALTURA

NORMAL

UNIT 4

NORMAL

TELEPHONE

NORMAL

WEBSITE

NORMAL

PRINTING

NORMAL

WIRELESS

NORMAL

SRS

NORMAL

ZOOM

NORMAL

LANSCHOOL

NORMAL

ALERTUS

NORMAL

MICROSOFT SERVICES

NORMAL

TEAMS

NORMAL

Panel
panelIconIdatlassian-warning
panelIcon:warning:
bgColor#FFC400

Upcoming Outage Notices (All times are Pacific Standard Time (PST) unless otherwise indicated.)

Status
colourGreen
titleCompleted
IT Services is upgrading network and server infrastructure at Castlegar campus on Tuesday from 4:00 PM PST to 8:00 PM PST.

Network services will be impacted including access to W Drive, classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Status
colourGreen
titleCompleted
IT Services is upgrading network and server infrastructure at Nelson campus on Wednesday from 4:00 PM PST to 8:00 PM PST.

Network services will be impacted including access to Citrix, classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Status
colourGreen
titleCompleted
IT Services is upgrading network infrastructure at Castlegar campus Admin building on Thursday from 4:00 PM PST to 6:00 PM PST.

Wired network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.
Wi-Fi access will be available during the outage.

Status
colourGreen
titleCompleted
IT Services is upgrading network infrastructure at Castlegar campus Library building on Tuesday at 3:00 PM PST.

Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Status
colourGreen
titleCompleted
, and

CBBC network requires this maintenance window for equipment upgrade work.

Event Start Time:

00:01 am MST

Planned Finish Time:

06:00 am MST

Impact Duration:

Up to 30 min

Status
colourGreen
titleCompleted
- IT services will be upgrading the network switches in Monashee, Kekuli, Gym, telco & A wing. The outages will be only be around 10 minutes. The telco switch will impact phones for about 10 minutes. We will start @ 2:00PM and be done by 4:00 PM

Status
colourGreen
titleCompleted
Public/Guest Wi-Fi is being changed from SC-Public to Public-Selkirk to align with College naming conventions on .

Staff/Faculty - please connect to Staff-Selkirk Wi-Fi and authenticate with your username (e.g. JDoe) and password to access the internet and College resources.

Students - please connect to Student-Selkirk Wi-Fi and authenticate with your username (e.g. JaneDoe) and password to access the internet and College resources.

Status
colourGreen
titleresolved
- Users are reporting SRS and SLED errors. IT Services is investigating.

Please log in to the application again to resolve the issue.

Status
colourGreen
titleresolved
- W drive: The W drive is currently offline as we work on an issue.

Status
colourGreen
titleCompleted
: IT services will be performing maintenace and upgrading on the Printing system

Castelgar & Trail from 6:00PM - 7:00 PM

Nelson Campuses from 6:00PM - 7:00 PM

Info

Status
colourGreen
titleCompleted
June 27–June 29 A planned power outage will take place in the Bonington Wing of the Castlegar Campus from Friday, June 27, at 4 pm to Sunday, June 29, at 10 pm.

Status
colourGreen
titleCompleted
IT Services is upgrading network infrastructure at Castlegar campus, Lower Level Bonnington, from May 19th to July 31st 2025.

Network services will be impacted including access to offices/classrooms/lab computers, on campus network connectivity to Selkirk services, internet access.

Status
colourGreen
titleCompleted
IT Services is upgrading network infrastructure. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

June 21, 2025

12:00 PM - 8:00 PM

Status
colourGreen
titleCompleted
Kootenay School of the Arts

Grand Forks

Kaslo

Nakusp

July 12, 2025

12:00 PM - 8:00 PM

Status
colourGreen
titleCompleted

Nelson Silverking

Nelson Tenth Street

Kootenay School of the Arts

July 26, 2025

12:00 PM - 8:00 PM

Castlegar

August 23, 2025

12:00 PM - 8:00 PM

Trail

Info

Status
colourGreen
titleCompleted
SRS Maintenance - The Student Record System (SRS) will be offline for maintenance between 9:00 - 9:30 am.

Status
colourGreen
titleresolved
Authentication to Unit 4 is currently unavailable. IT Services is working with Unit 4 to resolve the issue.

Status
colourGreen
titleCompleted
SRS Maintenance - The Student Record System (SRS) will be offline for maintenance between 4:00 - 6:00 pm.

Status
colourGreen
titleRESOLVED
SRS is currently unavailable. IT Services is investigating.

Status
colourGreen
titleRESOLVED
We're investigating an issue with receiving emails from external senders. Updates to follow.

Status
colourGreen
titleRESOLVED
Selkirk.ca is currently unavailable. Marketing and IT Services are working with our hosting provider to investigate.

Status
colourGreen
titleCompleted
IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Name

Date

Time

Castlegar Building Wings:

·       Upper / Lower Sentinel

·       Lardeau

·       Kokanee

Saturday April 26th, 2025

From: 12:00 PM

To: 8:00 PM

Status
colourGreen
titleCompleted
Silverking Campus Student Housing network maintenance is scheduled to occur on from 8:30 AM to 12:30 PM PST. Wired and wireless network connectivity will be disrupted throughout Student Housing.

Status
colourGreen
titleCompleted
to IT Services will be completing upgrades to networking infrastructure in Castlegar Upper-/Lower O-Wing and the Pit including:

Hallway Work (Starting March 6-7): We will add two additional paths from upper to lower O-Wing floors. This will necessitate drilling during these two days. The hallway connecting between east and west will still be accessible and we will attempt to minimize any disruptions.

Hallway Work (Starting March 8-31): We will begin by pre-installing network cabling in the hallways, with effects to minimize disruptions in these areas. Installations will occur starting in the East, ending in the West. 

Office Work (Starting March 17-31): To install new data drops, some office furniture, including desks, may need to be temporarily moved. Minor disruptions within offices in the affected areas are expected.

Bookstore, Welcome Center and Gathering place upgrades will be scheduled starting May 19th to 31st for upgrades.

Status
colourGreen
titleComplete
Wed Wireless services in Castlegar will be upgraded

Wireless will be offline between 4:00 PM and 6:00 PM

Status
colourGreen
titleRESOLVED
: Citrix services are currently unavailable. IT Services is investigating.

Status
colourGreen
titleComplete
Trail Campus network maintenance is scheduled to occur on from 7:30 PM to 10:00 PM PST. Wired and wireless network connectivity will be disrupted throughout the campus.

Status
colourGreen
titleComplete
Our Service Provider is conducting scheduled network maintenance, network services may be affected during these dates:

From:  06:00 PT Sunday, March 2, 2025
To:  08:00 PT Sunday, March 2, 2025

From:  05:00 PT Sunday, March 9, 2025
To:  07:00 PT Sunday, March 9, 2025

Status
colourGreen
titleComplete
Trail Campus network maintenance is scheduled to occur between to . Wired and wireless network connectivity will be sporadically disrupted throughout the campus.

IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Name

Date

Time

Status
colourGreen
titleComplete
Castlegar Valhalla Building

January 29, 2025

12:00 PM

Status
colourGreen
titleComplete
Castlegar Facilities Building

January 29, 2025

12:00 PM

Status
colourGreen
titleComplete
Castlegar A-Wing

February 5, 2025

3:00 PM

Status
colourGreen
titleComplete
Castlegar Cafeteria

February 12, 2025

3:00 PM

Status
colourGreen
titleComplete
to IT services will be upgrading our Firewalls and VPN on these 3 days between 12:00PM and 1:00 PM Short outages to the VPN and Public Wireless will occur.

Status
colourGreen
titleComplete
Audio Video services in Mary Hall, 10th street campus will be unavailable for upgrades.

Status
colourGreen
titleRESOLVED
Some disruption to Internet & Network services are being experienced on the Nelson 10th Street Campus, Mary Hall. IT Services is investigating the root cause. Please connect computing devices using Staff-Selkirk wireless until the issue is resolved.

Status
colourGreen
titleComplete
Routine router software maintenance by our service provider is scheduled to occur on Saturday . Internet connectivity may be disrupted sporadically throughout the day.

Status
colourGreen
titleComplete
Emergency repairs are being conducted by our fiber provider to fiber infrastructure. Internet connectivity will be sporadically be disrupted between 6:00 PM - 8:00 PM PST during repairs.

Status
colourGreen
titleComplete
IT Services will be upgrading Citrix resources this Wednesday 27th from 1:30 PM to 3:00 PM PST. Citrix resources (citrix.selkirk.ca) will be unavailable during the upgrade.

Status
colourGreen
titleRESOLVED
Due to an unexpected Microsoft outage, Outlook, 365 and Teams are experiencing disruptions. Microsoft has reported that users who tried to access Exchange Online or functionality within the Microsoft Teams calendar have been impacted. ITS will continue to monitor this issue.

Status
colourGreen
titleComplete
IT Services has scheduled a network outage at the Trail Campus. Wired and Wireless services will be unavailable from 7:30 AM - 8:00 AM.

Status
colourGreen
titleComplete
IT Services is scheduled to perform major upgrades to Citrix. Citrix services will be impacted and unavailable from 12:00 PM - 8:00 PM

Status
colourGreen
titleComplete
WiFi services at all campus locations may experience an outage on between 12:00 PM - 2:00 PM PST due to scheduled network maintenance.

IT Services is upgrading network infrastructure at Grand forks, Kaslo, Nakusp and Nelson campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Date

Time

Campus

Location affected

Status
colourGreen
titleComplete
Tuesday, Nov 26, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude 2nd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Nov 28, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude 3rd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Dec 03, 2024

3:00:00 PM

Nelson 10th Street campus Mary Hall Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Dec 05, 2024

3:00:00 PM

Nelson 10th Street campus Housing Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Dec 10, 2024

3:00:00 PM

Nelson 10th Street campus Housing Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Date

Time

Campus

Location affected

Status
colourGreen
titleComplete
Friday, Oct 04, 2024

10:30:00 AM

Nakusp

Naksup campus Internet and network will be unavailable from 10:00 AM PST to 2:00 PM PST

1:00:00 PM

Kaslo

Kaslo campus Internet and network will be unavailable from 10:00 AM PST to 2:00 PM PST

Status
colourGreen
titleComplete
Thursday, Oct 10, 2024

3:00:00 PM

Victoria Street

Victoria Street campus Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Friday, Oct 11, 2024

anytime

Grand Forks

Grand Forks campus Internet and network will be unavailable from 10:00 PM PST to 2:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Oct 15, 2024

3:00:00 PM

Silver King

Nelson Silverking campus Classroom building 1st Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Oct 17, 2024

3:00:00 PM

Nelson Silverking campus Classroom building 2nd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Oct 22, 2024

3:00:00 PM

Nelson Silverking campus Student Commons building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Oct 24, 2024

3:00:00 PM

Nelson Silverking campus North Trades building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Oct 29, 2024

3:00:00 PM

Nelson Silverking campus South Trades building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Oct 31, 2024

3:00:00 PM

Nelson Silverking  campus Carpentry building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Nov 05, 2024

3:00:00 PM

Silverking

Nelson Silverking campus Facilities building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Nov 07, 2024

3:00:00 PM

Silverking

Nelson Silverking campus Basement floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Nov 12, 2024

3:00:00 PM

Tenth Street

Nelson 10th Street campus Patenaude Music Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Nov 14, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude 1st Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Tuesday, Nov 19, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude Music Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Thursday, Nov 21, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude room P200 Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

Status
colourGreen
titleComplete
Wired and wireless connections at Castlegar Student housing will be sporadically be disrupted due to testing.

Status
colourGreen
titleComplete
WiFi services at all College campus locations will be upgrade on . The SC-Staff network will be replaced with Staff-Selkirk. Faculty and staff should use Staff-Selkirk to connect their College devices to the wireless network.

Status
colourGreen
titleComplete
WiFi services at Trail campus will be upgraded on . The SC-Staff network will be replaced with Staff-Selkirk. Faculty and staff should use Staff-Selkirk to connect their College devices to the wireless network.

Status
colourGreen
titleresolved
Authentication outage for

  • my.selkirk

  • Password changes (account synchronization)

  • SRS

  • SC-Staff WiFi access

IT Services is working to restore access to these services.

Status
colourGreen
titleComplete
Kalso Network Outage between 9:15 and 9:45 AM

Status
colourGreen
titleRESOLVED
Selkirk.ca is currently experiencing technical issues. Hosting services are being investigated.

Status
colourGreen
titleComplete
Trail campus - Friday, August 16th, there will be a brief campus network and internet outage in Trail while we transition to the new switching equipment. The outage is scheduled for noon, from 12:00 PM PST to 1:00 PM PST.

Status
colourGreen
titleComplete
IT Services is upgrading the SRS system on Wednesday, July 24th, from 7 am - noon. This upgrade is necessary to improve system reliability and security. SRS will be unavailable to staff during the upgrade period.

Status
colourGreen
titlecomplete
Network connectivity will be temporarily disrupted for the Grand Forks campus on Thursday ​​, Jul 18, 2024​, between 10:30 AM PST and 11:30 AM PST due to scheduled maintenance by the Internet Service provider.


Expand
titleResolved Issues

Date

Status

Details

 

Resolved

 Selkirk.ca is not accessible from computers on campus. Marketing has escalated the issue with the service provider. 


 

Resolved

Selkirk.ca outage

 

Complete

Unit4: Saturday, August 22nd: 09:00 - 21:00 : Routine Maintenance Unit 4 ERP (Timesheets, Payroll, Purchasing, Expenses)

 

Resolved

Some Moodle servers are not responding.  This includes Moodle.selkirk.ca and online.selkirk.ca.  We are working to resolve the issue as quickly as possible

 

Resolved

Zoom:  We are experiencing a Zoom licensing issue.  Users are unable to create a meeting with more than 3  people or longer than 40 minutes.  Our vendor has been contacted and is working to resolve the issue as quickly as possible. 

 

Resolved

 SoftPhone:   Some users are reporting trouble connecting to the Mitel Softphone from their laptops/desktops at home. ITS is investigating the issue. 

 

Resolved

Nelson Campuses are experiencing Email disruptions.  IT Services is currently investigating the issue.

 

Complete

Moodle Summer Upgrades

Server

Date

Outage Time

arts.selkirk.ca

July 8, 2020

8-10pm

trades.selkirk.ca

July 8, 2020

8-10pm

spectrum.selkirk.ca

July 8, 2020

9-11pm




committee.selkirk.ca

July 13, 2020

8-10pm

esl.selkirk.ca

July 13, 2020

9-11pm

Ilearn.selkirk.ca

July 13, 2020

9-11pm




online.selkirk.ca

July 14, 2020

8-11pm

moodle.selkirk.ca

July 14, 2020

8-11pm


 

Resolved

Kaslo power outage effecting services on the Kalso campus.

 

Resolved

Wifi services have been restored at 10th Street Campus.

 

Complete

8:00 AM to 10:00 AM:   Unit4 will be intermittently unavailable with possible suspension of all Unit4 Services (i.e. timesheets, payroll, absences, expenses, purchasing). While the system may appear intermittently available, please remain out of the system until after this window is complete to ensure data integrity.

 

Complete

9:00 AM to 9:00 PM: Unit 4 Maintenance Outage from noon and until midnight. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system, but we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete

8:00 PM to 10:00: Mitel phone upgrades;  Phone and soft phone service may be intermittently unavailable. 

 

Resolved

Moodle and other services restored.

 

Complete

IT Services has planned an emergency upgrade on the Mitel phone system scheduled for Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST.

Impact: This will impact softphone connections, voice mail and desk phones at various times throughout the outage window.  This will effect users at all campus locations.

 

Complete

On Saturday, October 10th, between the hours of 12:00 PM – 2:00 AM PSTIT Services will be moving the Nelson Groupwise post office from 10th Street Campus to the Silver King Campus datacenter. Email services for all Nelson staff will be temporarily unavailable during this time.

 

Complete

IT Services will be conducting emergency upgrades to Groupwise email servers on Saturday, October 24th from 12:00 PM to 2:00 AM and on Sunday, October 25th from 2:00 AM to 8:00 AM PST.

Staff on Castlegar and Nelson campuses may experience sporadic email outages during this time frame. The existing Groupwise client will continue working post maintenance window but an upgraded Groupwise client will deployed at a later specified time.

 

Resolved

Some staff may experiencing Groupwise issues.  IT Services is currently investigating and will update the status when resolved.

 

Resolved

SRS has been restored.

 

Complete

Saturday, January 23rd, 2021 at 11:00 PM -12:00AM PST - moodle.selkirk.ca and online.selkirk.ca will not be available during this time for server maintenance.

 

Resolved

Selkirk College is currently experiencing technical difficulties with the Password Self Service Reset portal at https://passwords.Selkirk.ca

 

In Progress

Friday, February 12th, 2021 at 4:00 PM PST, GroupWise will no longer be available and be replaced with Microsoft O365.  Staff can access email via Outlook on the Web starting Saturday, February 13th, 2021 at 8:00 AM PST.  During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.

Resolved

Kaltura will not load due to an expired SSL certificate.  The issue is currently being worked on and may be resolved sometime today.

 

Complete

On Saturday, February 27th, between 12:00 PM - 2:00 AM PST, IT Services will be upgrading networking infrastructure. Users on site, on all campuses may experience occasional 15 minutes outages during the major maintenance window.

 

Resolved

Kaltura services are currently down.  Our service partners are investigating and will resolve this issue as soon as possible.

Resolved

Kaltura Services are running with intermittent API errors.  Refreshing seems to work as temporary fix.  Kaltura is still investigating the underlying issue.

 

Complete

On Saturday, March 13th, between 8:00 AM PST and 12:00 PM PST, IT Services will be performing upgrades on our Citrix virtual machine servers.  This upgrade will not take the Citrix service down but will greatly degrade performance. Please avoid connecting to any Citrix resource during this maintenance window.

 

Complete

On Saturday, April 24th, between 12:00 PM PST and 2:00 AM PST, IT Services will be conducting major maintenance on critical network infrastructure.  Staff and students may experience possible intermittent outages throughout the day.

 

Complete

Unit4 Environment maintenance will begin Saturday, May 22nd, 2021 at 9:00 PM and end by 5:00 AM PST on Sunday May 23rd, 2021. Access will be suspended to All Unit4 Services (timesheets, payroll, absences, expenses, purchasing). You may notice periods of intermittent access to the system and we recommend that you stay out of the system until after the maintenance window is complete.

 

Complete

 Moodle will not be available on Friday May 28th from 10:00pm -12:00am PST for system maintenance.

 

Complete

On Saturday, June 19th from 9:00 AM PST to 9:00 PM PST, IT Services will be conducting upgrades to the following services: SRS, FRS, SLED, Star Garden and Financial Aid.  Students and staff may not be able to access these services during this maintenance window.

 

Complete

Kaltura Summer Upgrade - Saturday, June 26th at 5:00am to Monday, June 28th at 8:00am PT.  Please refrain from trying to use Kaltura at this time.

 

Complete

Moodle.selkirk.ca and online.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

LanSchool will be unavailable for staff on the Castlegar, Silver King, 10th Street and Trail campuses from June 24th to August 30th.

 

Complete

ilearn.selkirk.ca and spectrum.selkirk.ca will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.

 

Complete

IT Services will be performing a major network upgrade on the Castlegar Campus on Saturday, November 20th and Sunday, November 21st between 8:00 AM and 6:00 PM each day.  Staff may experience short intermittent outages to their workstations, phones and printers during this time.

Log off before leaving on Friday but do not power off your workstation.  We apologize for any inconvenience this may cause.

 

Complete

IT Services will be performing upgrades to our license servers on Saturday, January 22nd, 2022 between 8:00 AM PST and 1:00 PM PST.  Students and staff that work with AutoCAD, ArcGIS and GIS related software may experience minimal disruptions during this time. We apologize for any inconvenience this may cause.

 

Complete

Users may not be able login to College Services such as Moodle, Helpdesk, SRS/FRS, VPN, and CITRIX between 6AM - 12PM Saturday February 5th.

 

Complete

On Friday, February 25th, 2022, between 12:30 AM PST and 7:00AM PST, CBBC will be migrating their Nelson POP gateway. 

There will be sporadic loss of internet connectivity on all Nelson Campuses and inter-campus connectivity. We will attempt to minimize any outages to the best of our ability.

 

Resolved

Selkirk College is currently experiencing technical difficulties with our phone systems.  IT Services is currently investigating.

 

Complete

On Saturday, March 26th, 2022, between 9:00 AM and 1:00 PM, all Castlegar network services will be offline due to an emergency maintenance upgrade. We apologize for any inconvenience this may cause.

 

Complete

On Wednesday, April 20th, 2022 between 12:00 PM PST and 2:00 PM PST, the Grand Forks Campus will experience a network outage.  CBBC requires a maintenance window to update network infrastructure.

 

Complete

On Saturday, May 14th, 2022, IT Services will be performing upgrades to college services including SRS, FRS, and CE Reg services.  These services will not be available between 6:00 AM PST and 1:00 PM PST. 

 

Resolved

Unit 4 ERP users may experience multiple error messages when trying to access the ERP system.

 

Complete

Multi-system Outage: BCNET will be performing *emergency* software upgrades. This outage will take place on Sunday August 14th from 6:00AM-12:00PM PST.

Systems Affected: Any connectivity inbound and outbound to all College campuses and Moodle.

 

Resolved

 Due to a faulty update from Microsoft, users are experiencing icons disappearing. These applications have not been uninstalled, only the icon has been affected.

IT Services is currently working on a resolution. Your patience is appreciated as we work to repair all systems affected.

 

Resolved

Some users may be unable to view or access Microsoft 365 apps or services.  Microsoft is investigating the issue.

 

Resolved

Both teach.selkirk.ca and learn.selkirk.ca are currently down. IT Services is working with BCNet to restore these services as quickly as possible. 

 

Resolved

A-wing is experiencing network issues due to a faulty network switch. IT Services is working to replace the switch by Friday, April 21. Please use the staff wireless, SC-Staff until further notice.

 

Resolved

 Selkirk.ca is currently unavailable due to an unexpected outage. The issue is actively being investigated. 

 

Complete

IT Services will be performing a scheduled major network upgrade on Saturday, December 9th, 2023, between 12:00 - 8:00 PM. Access to the Selkirk College network and/or access to the internet from the Selkirk College network (wired and wireless) will be disrupted at all campus locations. Zoom, Outlook email, OneDrive and Moodle will not be affected if you are accessing these services from home. 

 

Resolved

Mitel - Long distance services to all 250 phone numbers are currently unavailable

Moodle - Users are unable to login to learn.selkirk.ca

 

Resolved

Zoom services are currently experiencing technical difficulties.  Please use Microsoft Teams where possible while IT Services investigates.

 

Resolved

Microsoft is alerting users that some email messages may be delayed (sending and/or receiving). Selkirk College users have reported experiencing this issue.

Some users report that they can't send or receive messages at all.
This issue occurs in all Exchange Online connection methods.

Microsoft is working to resolve the issue and we will update as more information become available.