IT Services Status Report

IT Services Status Report

 

SYSTEM STATUS: normal

Internet & Network

NORMAL

CITRIX

NORMAL

VPN

NORMAL

MITEL SOFTPHONE

NORMAL

EMAIL

NORMAL

MOODLE

NORMAL

KALTURA

NORMAL

UNIT 4

NORMAL

TELEPHONE

NORMAL

WEBSITE

NORMAL

PRINTING

NORMAL

WIRELESS

NORMAL

SRS

NORMAL

ZOOM

NORMAL

LANSCHOOL

NORMAL

ALERTUS

NORMAL

MICROSOFT SERVICES

NORMAL

TEAMS

NORMAL

Upcoming Outage Notices (All times are Pacific Standard Time (PST) unless otherwise indicated.)


June 27–June 29 A planned power outage will take place in the Bonington Wing of the Castlegar Campus from Friday, June 27, at 4 pm to Sunday, June 29, at 10 pm.


IT Services is upgrading network infrastructure at Castlegar campus, Lower Level Bonnington, from May 19th to July 31st 2025.

Network services will be impacted including access to offices/classrooms/lab computers, on campus network connectivity to Selkirk services, internet access.


IT Services is upgrading network infrastructure. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

2025-06-21

12:00 PM - 8:00 PM

Kootenay School of the Arts

Grand Forks

Kaslo

Nakusp

2025-07-12

12:00 PM - 8:00 PM

Nelson Silverking

Nelson Tenth Street

Kootenay School of the Arts

2025-07-26

12:00 PM - 8:00 PM

Castlegar

2025-08-23

12:00 PM - 8:00 PM

Trail


Jun 11, 2025 SRS Maintenance - The Student Record System (SRS) will be offline for maintenance between 9:00 - 9:30 am.


resolved May 30, 2025 Authentication to Unit 4 is currently unavailable. IT Services is working with Unit 4 to resolve the issue.


CompletedMay 15, 2025 SRS Maintenance - The Student Record System (SRS) will be offline for maintenance between 4:00 - 6:00 pm.



RESOLVED Apr 23, 2025 SRS is currently unavailable. IT Services is investigating.


RESOLVEDApr 14, 2025 We're investigating an issue with receiving emails from external senders. Updates to follow.


RESOLVEDApr 12, 2025 Selkirk.ca is currently unavailable. Marketing and IT Services are working with our hosting provider to investigate.


Completed IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Name

Date

Time

Castlegar Building Wings:

·       Upper / Lower Sentinel

·       Lardeau

·       Kokanee

Saturday April 26th, 2025

From: 12:00 PM

To: 8:00 PM


Completed Silverking Campus Student Housing network maintenance is scheduled to occur on Apr 7, 2025from 8:30 AM to 12:30 PM PST. Wired and wireless network connectivity will be disrupted throughout Student Housing.


CompletedMar 6, 2025 to Mar 31, 2025 IT Services will be completing upgrades to networking infrastructure in Castlegar Upper-/Lower O-Wing and the Pit including:

Hallway Work (Starting March 6-7): We will add two additional paths from upper to lower O-Wing floors. This will necessitate drilling during these two days. The hallway connecting between east and west will still be accessible and we will attempt to minimize any disruptions.

Hallway Work (Starting March 8-31): We will begin by pre-installing network cabling in the hallways, with effects to minimize disruptions in these areas. Installations will occur starting in the East, ending in the West. 

Office Work (Starting March 17-31): To install new data drops, some office furniture, including desks, may need to be temporarily moved. Minor disruptions within offices in the affected areas are expected.

Bookstore, Welcome Center and Gathering place upgrades will be scheduled starting May 19th to 31st for upgrades.


Complete Wed Mar 26, 2025 Wireless services in Castlegar will be upgraded

Wireless will be offline between 4:00 PM and 6:00 PM


RESOLVED Mar 10, 2025: Citrix services are currently unavailable. IT Services is investigating.


Complete Trail Campus network maintenance is scheduled to occur on Mar 6, 2025from 7:30 PM to 10:00 PM PST. Wired and wireless network connectivity will be disrupted throughout the campus.


CompleteOur Service Provider is conducting scheduled network maintenance, network services may be affected during these dates:

From:  06:00 PT Sunday, March 2, 2025
To:  08:00 PT Sunday, March 2, 2025

From:  05:00 PT Sunday, March 9, 2025
To:  07:00 PT Sunday, March 9, 2025


CompleteTrail Campus network maintenance is scheduled to occur between Feb 18, 2025 to Feb 21, 2025. Wired and wireless network connectivity will be sporadically disrupted throughout the campus.


IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Name

Date

Time

Complete Castlegar Valhalla Building

January 29, 2025

12:00 PM

Complete Castlegar Facilities Building

January 29, 2025

12:00 PM

Complete Castlegar A-Wing

February 5, 2025

3:00 PM

CompleteCastlegar Cafeteria

February 12, 2025

3:00 PM


Complete Feb 4, 2025 to Feb 6, 2025 IT services will be upgrading our Firewalls and VPN on these 3 days between 12:00PM and 1:00 PM Short outages to the VPN and Public Wireless will occur.


Complete Feb 5, 2025 Audio Video services in Mary Hall, 10th street campus will be unavailable for upgrades.


RESOLVEDJan 15, 2025 Some disruption to Internet & Network services are being experienced on the Nelson 10th Street Campus, Mary Hall. IT Services is investigating the root cause. Please connect computing devices using Staff-Selkirk wireless until the issue is resolved.


CompleteRoutine router software maintenance by our service provider is scheduled to occur on Saturday Dec 28, 2024. Internet connectivity may be disrupted sporadically throughout the day.


CompleteDec 3, 2024 Emergency repairs are being conducted by our fiber provider to fiber infrastructure. Internet connectivity will be sporadically be disrupted between 6:00 PM - 8:00 PM PST during repairs.


CompleteNov 27, 2024 IT Services will be upgrading Citrix resources this Wednesday 27th from 1:30 PM to 3:00 PM PST. Citrix resources (citrix.selkirk.ca) will be unavailable during the upgrade.


RESOLVEDNov 25, 2024 Due to an unexpected Microsoft outage, Outlook, 365 and Teams are experiencing disruptions. Microsoft has reported that users who tried to access Exchange Online or functionality within the Microsoft Teams calendar have been impacted. ITS will continue to monitor this issue.


CompleteNov 29, 2024 IT Services has scheduled a network outage at the Trail Campus. Wired and Wireless services will be unavailable from 7:30 AM - 8:00 AM.


CompleteNov 24, 2024 IT Services is scheduled to perform major upgrades to Citrix. Citrix services will be impacted and unavailable from 12:00 PM - 8:00 PM


CompleteWiFi services at all campus locations may experience an outage on Nov 13, 2024 between 12:00 PM - 2:00 PM PST due to scheduled network maintenance.


IT Services is upgrading network infrastructure at Grand forks, Kaslo, Nakusp and Nelson campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Date

Time

Campus

Location affected

CompleteTuesday, Nov 26, 2024

3:00:00 PM

 

Nelson 10th Street campus Patenaude 2nd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Nov 28, 2024

3:00:00 PM

 

Nelson 10th Street campus Patenaude 3rd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Dec 03, 2024

3:00:00 PM

 

Nelson 10th Street campus Mary Hall Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Dec 05, 2024

3:00:00 PM

 

Nelson 10th Street campus Housing Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Dec 10, 2024

3:00:00 PM

 

Nelson 10th Street campus Housing Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST


Date

Time

Campus

Location affected

CompleteFriday, Oct 04, 2024

10:30:00 AM

Nakusp

Naksup campus Internet and network will be unavailable from 10:00 AM PST to 2:00 PM PST

1:00:00 PM

Kaslo

Kaslo campus Internet and network will be unavailable from 10:00 AM PST to 2:00 PM PST

CompleteThursday, Oct 10, 2024

3:00:00 PM

Victoria Street

Victoria Street campus Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteFriday, Oct 11, 2024

anytime

Grand Forks

Grand Forks campus Internet and network will be unavailable from 10:00 PM PST to 2:00 PM PST

CompleteTuesday, Oct 15, 2024

3:00:00 PM

Silver King

Nelson Silverking campus Classroom building 1st Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Oct 17, 2024

3:00:00 PM

Nelson Silverking campus Classroom building 2nd Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Oct 22, 2024

3:00:00 PM

Nelson Silverking campus Student Commons building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Oct 24, 2024

3:00:00 PM

Nelson Silverking campus North Trades building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Oct 29, 2024

3:00:00 PM

Nelson Silverking campus South Trades building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Oct 31, 2024

3:00:00 PM

Nelson Silverking  campus Carpentry building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Nov 05, 2024

3:00:00 PM

Silverking

Nelson Silverking campus Facilities building Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Nov 07, 2024

3:00:00 PM

Silverking

Nelson Silverking campus Basement floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Nov 12, 2024

3:00:00 PM

Tenth Street

Nelson 10th Street campus Patenaude Music Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Nov 14, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude 1st Floor Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteTuesday, Nov 19, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude Music Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

CompleteThursday, Nov 21, 2024

3:00:00 PM

Nelson 10th Street campus Patenaude room P200 Internet and network will be unavailable from 3:00 PM PST to 4:00 PM PST

 


CompleteOct 24, 2024 Wired and wireless connections at Castlegar Student housing will be sporadically be disrupted due to testing.


Complete WiFi services at all College campus locations will be upgrade on Oct 18, 2024 . The SC-Staff network will be replaced with Staff-Selkirk. Faculty and staff should use Staff-Selkirk to connect their College devices to the wireless network.


CompleteWiFi services at Trail campus will be upgraded on Oct 11, 2024 . The SC-Staff network will be replaced with Staff-Selkirk. Faculty and staff should use Staff-Selkirk to connect their College devices to the wireless network.


Oct 8, 2024 resolved Authentication outage for

  • my.selkirk

  • Password changes (account synchronization)

  • SRS

  • SC-Staff WiFi access

IT Services is working to restore access to these services.


CompleteSep 20, 2024 Kalso Network Outage between 9:15 and 9:45 AM


Aug 26, 2024 RESOLVED Selkirk.ca is currently experiencing technical issues. Hosting services are being investigated.


Aug 12, 2024 CompleteTrail campus - Friday, August 16th, there will be a brief campus network and internet outage in Trail while we transition to the new switching equipment. The outage is scheduled for noon, from 12:00 PM PST to 1:00 PM PST.


Jul 24, 2024 Complete IT Services is upgrading the SRS system on Wednesday, July 24th, from 7 am - noon. This upgrade is necessary to improve system reliability and security. SRS will be unavailable to staff during the upgrade period.


Jul 17, 2024 complete Network connectivity will be temporarily disrupted for the Grand Forks campus on Thursday ​​, Jul 18, 2024​, between 10:30 AM PST and 11:30 AM PST due to scheduled maintenance by the Internet Service provider.