IT Services Status Report

May 23, 2026 - IT Services is upgrading Core network devices from 12:00 PM to 4:00 PM.

Network services will be impacted, campus network and connectivity to Selkirk services (Nelson, Silver king, 10th Street)

Jun 13, 2026 - IT Services is upgrading Core network devices from 12:00 PM to 4:00 PM.

Network services will be impacted, campus network and connectivity to Selkirk services (Castlegar)

Jun 27, 2026 - IT Services is upgrading Core network devices from 12:00 PM to 4:00 PM.

All Network services will be impacted in Trail, Grand Forks and Nakusp

Completed May 13, 2026 11:45 AM - 1:00 PM Upgrade VPN

Login to VPN may be affected for up to 30 min

Completed May 12, 2026 11:45 AM - 1:00 PM Upgrade Firewall Cranbrook and Trail

No expected outages

Completed May 11, 2026 11:45 AM - 1:00 PM Upgrade Firewall Management Centre

Login to VPN may be affected for up to 30 min

Resolved Mar 30, 2026 Network services remain impacted Monday including Staff-Selkirk & Student-Selkirk wifi and VPN.

Resolved Mar 12, 2026 Nakusp Campus is Currently offline

Mar 4, 2026 RESOLVED Users are reporting error messages when logging in to Unit 4. IT Services has escalated the issue with our vendor.

Resolved 12:00 PM Mar 2, 2026 Staff and Student WIFI authentication is currently experiencing problems. Will update this page when more information is available. Public is still functional

Mar 13, 2026 IT Services will be upgrading critical infrastructure services from Friday 13th March 5.30 PM to Saturday 14th March 12:00 PM PST.

Services impacted include SRS, FRS, SLED, CEReg, Student portal. Services will not be accessible during these hours.

Canceled Mar 28, 2026 IT Services is upgrading Core network devices in Castlegar from 12:00 PM to 4:00 PM.

All Campus Network services will be impacted

Completed Mar 20, 2026 IT Services is upgrading network devices on the Tenth Street campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Mary Hall)

Wi-Fi access will be available during the outage.

Completed Mar 19, 2026 IT Services is upgrading network devices on the Tenth Street campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Student Housing & Phone System)

Wi-Fi access will be available during the outage.

Completed Mar 18, 2026 IT Services is upgrading network devices on the Tenth Street campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access 2ND floor Patenaude)

Wi-Fi access will be available during the outage.

Completed Mar 17, 2026 IT Services is upgrading network devices on the Tenth Street campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Music Wing & Main floor Patenaude)

Wi-Fi access will be available during the outage.

Completed Mar 16, 2026 IT Services is upgrading network devices on the Tenth Street campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (P200, P202, P204 & 3rd floor Patenaude)

Wi-Fi access will be available during the outage.

Completed Mar 14, 2026

IT Services is upgrading network devices in the Cranbrook POP from 12:00 PM to 4:00 PM.

Wireless May be affected for all campuses

Completed Mar 13, 2026 IT Services is upgrading network devices on the Silver King campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Student Housing)

Wi-Fi access will be available during the outage.

Completed Mar 12, 2026 IT Services is upgrading network devices on the Silver King campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Carpentry, Facilities & Classroom Block Ground Floor)

Wi-Fi access will be available during the outage.

Completed Mar 11, 2026 IT Services is upgrading network devices on the Silver King campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (South Trades & Classroom Block Top Floor)

Wi-Fi access will be available during the outage.

Completed Mar 10, 2026 IT Services is upgrading network devices on the Silver King campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Student Commons & North Trades)

Wi-Fi access will be available during the outage.

Completed Mar 9, 2026 IT Services is upgrading network devices on the Silver King campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Classroom Block - Main Floor)

Wi-Fi access will be available during the outage.

Completed Mar 6, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Lower Bonnington, IT staff)

Wi-Fi access will be available during the outage.

Completed Mar 5, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (B12, Library)

Wi-Fi access will be available during the outage.

Completed Mar 4, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Upper Bonnington - B15, B16 & B21)

Wi-Fi access will be available during the outage.

Completed Mar 3, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Gym, Admin building)

Completed Mar 2, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (2nd, 3rd, admin CG Housing)

Wi-Fi access will be available during the outage.

Canceled Feb 28, 2026 IT Services is upgrading network devices in the Cranbrook POP from 12:00 PM to 4:00 PM.

Wireless may be affected

Completed Feb 27, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Pit, 1st floor Housing and the Castlegar Phone System)

Wi-Fi access will be available during the outage.

Completed Feb 26, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (B14, Pump House & MIR)

Wi-Fi access will be affected in Mir during the outage.

Completed Feb 25, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Facilities, Valhalla & Kekuli)

Wi-Fi access will be available during the outage.

Completed Feb 24, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Cafeteria, upper and lower O wing)

Completed Feb 23, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Lower Sentinel , Granite & Monashee)

Completed Feb 21, 2026 IT Services is upgrading network devices on the KSA campus from 12:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services, internet access & including Wireless

Completed Feb 20, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Kokanee, Lardeau & Upper Sentinel)

Completed Feb 19, 2026 IT Services is upgrading network devices on the Castlegar campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Castlegar A Wing)

Wi-Fi access will be available during the outage.

Completed Feb 18, 2026 IT Services is upgrading network devices on the Trail campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Trail - 2nd and 3rd Floor)

Wi-Fi access will be available during the outage.

Completed Feb 17, 2026 IT Services is upgrading network devices on the Trail campus from 3:00 PM to 4:00 PM.

Network services will be impacted including access to class & lab computers, on campus network connectivity to Selkirk services & internet access (Trail - Ground and 1st Floor)

Wi-Fi access will be available during the outage.

Completed Jan 30, 2026

We will be upgrading the Cisco Secure Client used to connect to the VPN today at noon today Jan 30th

Next time those users login it will upgrade automatically

Troubleshooting

1. any issues first thing is reboot and try again

2. If connect scree is blank please enter 

   1. "access.selkirk.ca"

resolvedS Drive Jan 21, 2026 S Drive issues

UPDATE!

2:00 PM - The issue should be resolved. Please submit a ticket if you notice any other issues.

1:00 PM - We are still working on resolving S Drive access issues. We will update this page at 2:00 PM with an updated status

12:00 PM - We are still working on resolving S Drive access issues. We will update this page at 1:00 PM with an updated status

10:00 AM - We are currently experiencing permission issues with the drive migration. We are actively working on the issue and will post an update by 12:00PM

resolved Degraded performance Dec 16, 2025 Due to a network equipment failure, wireless performance has been reduced in the Castlegar Campus Pit and Lower O wing. Expected time to repair - Wednesday Dec 17th @ noon.

CompletedDec 4, 2025 at 3PM - IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access: Granite Wing Only

Completed IT Services is upgrading network infrastructure from Noon till 4:00 PM on Friday, Nov 28, 2025, VPN Login will be affected during this time.

Completed October 29, 2025 - Microsoft Issue

Microsoft is currently experiencing a global issue that affects single-sign-on services.

You may not be able to log in to Unit 4, VPN, Citrix, or other services.

Completed IT Services is upgrading network infrastructure from Noon till 1:00 PM on Monday, Oct 27, 2025, VPN Login will be affected during this time.

Completed Urgent firewall and VPN upgrades

VPN service will be offline for 30 minutes while we apply an urgent update. VPN Anyconnect client will also be updated on reconnection. this upgrade will start at 10:30am PST.

Completed IT Services will be performing maintenance on the Student Record System (SRS) on Wednesday, August 21st, 2025 from 6:30 PM PST to 6:45 pm PST. SRS will be unviable during this time.

CompletedIT Services is upgrading network and server infrastructure at Castlegar campus on Tuesday Aug 5, 2025 from 4:00 PM PST to 8:00 PM PST.

Network services will be impacted including access to W Drive, classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Completed IT Services is upgrading network and server infrastructure at Nelson campus on Wednesday Aug 6, 2025from 4:00 PM PST to 8:00 PM PST.

Network services will be impacted including access to Citrix, classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Completed IT Services is upgrading network infrastructure at Castlegar campus Admin building on Thursday Aug 7, 2025from 4:00 PM PST to 6:00 PM PST.

Wired network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.
Wi-Fi access will be available during the outage.

Completed IT Services is upgrading network infrastructure at Castlegar campus Library building on Tuesday Jul 29, 2025at 3:00 PM PST.

Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

CompletedJul 24, 2025 , Jul 29, 2025 and Jul 30, 2025

CBBC network requires this maintenance window for equipment upgrade work.

Completed - IT services will be upgrading the network switches in Monashee, Kekuli, Gym, telco & A wing. The outages will be only be around 10 minutes. The telco switch will impact phones for about 10 minutes. We will start @ 2:00PM and be done by 4:00 PM

CompletedPublic/Guest Wi-Fi is being changed from SC-Public to Public-Selkirk to align with College naming conventions on Jun 24, 2025 .

Staff/Faculty - please connect to Staff-Selkirk Wi-Fi and authenticate with your username (e.g. JDoe) and password to access the internet and College resources.

Students - please connect to Student-Selkirk Wi-Fi and authenticate with your username (e.g. JaneDoe) and password to access the internet and College resources.

resolvedJun 19, 2025 - Users are reporting SRS and SLED errors. IT Services is investigating.

Please log in to the application again to resolve the issue.

resolvedJun 18, 2025 - W drive: The W drive is currently offline as we work on an issue.

Completed: IT services will be performing maintenace and upgrading on the Printing system

Castelgar & Trail Jun 17, 2025 from 6:00PM - 7:00 PM

Nelson Campuses Jun 18, 2025 from 6:00PM - 7:00 PM

Completed IT Services is upgrading network infrastructure at Castlegar campus, Lower Level Bonnington, from May 19th to July 31st 2025.

Network services will be impacted including access to offices/classrooms/lab computers, on campus network connectivity to Selkirk services, internet access.

Completed IT Services is upgrading network infrastructure. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

resolved May 30, 2025 Authentication to Unit 4 is currently unavailable. IT Services is working with Unit 4 to resolve the issue.

CompletedMay 15, 2025 SRS Maintenance - The Student Record System (SRS) will be offline for maintenance between 4:00 - 6:00 pm.

RESOLVED Apr 23, 2025 SRS is currently unavailable. IT Services is investigating.

RESOLVEDApr 14, 2025 We're investigating an issue with receiving emails from external senders. Updates to follow.

RESOLVEDApr 12, 2025 Selkirk.ca is currently unavailable. Marketing and IT Services are working with our hosting provider to investigate.

Completed IT Services is upgrading network infrastructure at Castlegar campus. Network services will be impacted including access to classroom/lab computers, on campus network connectivity to Selkirk services, internet access.

Completed Silverking Campus Student Housing network maintenance is scheduled to occur on Apr 7, 2025from 8:30 AM to 12:30 PM PST. Wired and wireless network connectivity will be disrupted throughout Student Housing.

CompletedMar 6, 2025 to Mar 31, 2025 IT Services will be completing upgrades to networking infrastructure in Castlegar Upper-/Lower O-Wing and the Pit including:

Hallway Work (Starting March 6-7): We will add two additional paths from upper to lower O-Wing floors. This will necessitate drilling during these two days. The hallway connecting between east and west will still be accessible and we will attempt to minimize any disruptions.

Hallway Work (Starting March 8-31): We will begin by pre-installing network cabling in the hallways, with effects to minimize disruptions in these areas. Installations will occur starting in the East, ending in the West. 

Office Work (Starting March 17-31): To install new data drops, some office furniture, including desks, may need to be temporarily moved. Minor disruptions within offices in the affected areas are expected.

Bookstore, Welcome Center and Gathering place upgrades will be scheduled starting May 19th to 31st for upgrades.

Complete Wed Mar 26, 2025 Wireless services in Castlegar will be upgraded

RESOLVED Mar 10, 2025: Citrix services are currently unavailable. IT Services is investigating.

Complete Trail Campus network maintenance is scheduled to occur on Mar 6, 2025from 7:30 PM to 10:00 PM PST. Wired and wireless network connectivity will be disrupted throughout the campus.

CompleteOur Service Provider is conducting scheduled network maintenance, network services may be affected during these dates:

From:  06:00 PT Sunday, March 2, 2025
To:  08:00 PT Sunday, March 2, 2025

From:  05:00 PT Sunday, March 9, 2025
To:  07:00 PT Sunday, March 9, 2025

CompleteTrail Campus network maintenance is scheduled to occur between Feb 18, 2025 to Feb 21, 2025. Wired and wireless network connectivity will be sporadically disrupted throughout the campus.