Citrix FAQs

In This Article:

1 Can I access Citrix Workspace through my web browser?
2 Why doesn’t my Citrix remote desktop save any data?
3 What happens if I lose internet connection?
4 Why does my Citrix session disconnect?
5 My program and/or Citrix is not responding, how can I reconnect?
6 My Citrix Workspace performance is slow, what can I do?
7 How should I end my Citrix Session?

Can I access Citrix Workspace through my web browser?

You can use the light version of Citrix Workspace app if you’re not using your work computer or don’t want to download the Citrix Workspace application software on the computer or device you’re using. The light version opens the apps in your browser.

To use the light version:

Go to https://citrix.selkirk.ca and log in with your network username and password
Install the Citrix receiver plugin if prompted
Select Detect Receiver
The Citrix Home tab should appear upon successful login

Why doesn’t my Citrix remote desktop save any data?

Citrix desktops don’t save any data. If you need to store files, save them to OneDrive or to a shared drive.

What happens if I lose internet connection?

Your Citrix session will continue in the background for 80 minutes. If you reconnect to the internet during this time, you can continue your session.

If you’re not able to reconnect to the internet within 80 minutes, you’ll need to start a new Citrix session.

Why does my Citrix session disconnect?

Citrix automatically disconnects if you don’t use it for 65 minutes. If you don’t reconnect within 15 minutes, then the Citrix session resets.

Make sure you log out from Citrix when you’re finished so that other people can use the virtual machine.

My program and/or Citrix is not responding, how can I reconnect?

For MacOS users:

Press these three keys together: Option + Command + Esc (Escape) or choose Force Quit from the Apple () menu in the upper-left corner of your screen.
Select the Citrix Workspace application in the Force Quit window, then click Force Quit.

For Windows users:

Press Ctrl + Shift + Esc to open the Task Manager with a keyboard shortcut or right-click the Windows taskbar and select “Task Manager.” You can also press Ctrl + Alt + Delete and then click “Task Manager” on the screen that appears or find the Task Manager shortcut in your Start menu.
Select the Citrix Workspace application in the Task Manager window, then left-click End Task.

My Citrix Workspace performance is slow, what can I do?

Try using the Citrix Workspace through web-browser.
Increase the Citrix Workspace to a full screen.
Upgrade your internet connection (10 Mbps reliable download speed minimum).
Disable any VPN service running.
Submit a ticket to IT Services

How should I end my Citrix Session?

When you are done with your Citrix session it is very important that you log out of the virtual machine or restart it so that it is available for the next person that uses it.

Do NOT click on Disconnect, this will lock the VM until it times out or IT manually resets it. The system will not be available for others to use in this state.


1	Right click on the Start menu
2	Left click on "Shut down or sign out"
3	Left click on either Restart or Sign out.