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You must have a screen resolution of 1024x768 or greater”","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Students must maximize the PTECH VM before starting Kroll. Kroll requires a minimum resolution or it will not start.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"***Important*** The citrix VM desktop resolution is limited to the size of the laptop screen. For example if the laptop is only a 13\" screen, you will not get the required resolution.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Student unable to connect to VM","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":" ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Check Citrix Studio for disconnected session. ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"(Have IT perform this step)","type":"text","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click on Machine Groups","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Double click on the machine group the user is trying to connect to","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Find the VM that the student is disconnected from and force restart.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ask user to try connecting again.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If no disconnected session:","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Clear all *.ica files from users download area","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Clear the browser cache on users system.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Ask user to try connecting again.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Kroll pops up session manager or gives error no connection available","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"open notification area (^ on bottom right) right click Kroll session manager and close all and exit","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Restart Kroll from Desktop","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Lost connection to database","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Steps to reconnect:","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"from the kroll Sessions window, click file - Change Database","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"under servername enter ","type":"text"},{"text":"CG-SQL2019-Kroll","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Database Name: Pharmacy, click OK twice","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"click the ^ in notifications area, right click Kroll scheduuler, click close all and exit","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"restart Kroll from desktop","type":"text"}]}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"User loses connection to local drives from the VM;","type":"text"}]},{"type":"paragraph","content":[{"text":"1. On the lower right corner of your screen, right-click on the","type":"text"},{"text":" ","type":"text"},{"text":" ","type":"text"},{"text":"CITRIX RECEIVER icon","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"2. Click","type":"text"},{"text":" ","type":"text"},{"text":" ","type":"text"},{"text":"About (Some versions will have Connection Center rather than About)","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"3. Click on the \"","type":"text"},{"text":"Advanced","type":"text","marks":[{"type":"strong"}]},{"text":"\" drop-down and click \"","type":"text"},{"text":"Connection Center","type":"text","marks":[{"type":"strong"}]},{"text":"\"","type":"text"}]},{"type":"paragraph","content":[{"text":"4. Select your Desktop App and select \"Full Access\" under Files","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Cannot Connect to database - server not found","type":"text","marks":[{"type":"strong"}]}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Starting Kroll for the first time:","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"hold shift key down","type":"text"},{"type":"hardBreak"},{"text":"double left click Kroll, ","type":"text"},{"text":"KEEP the shift key held down until the \"Kroll Sessions\" window opens","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Click on File \\ Change Database.","type":"text"},{"type":"hardBreak"},{"text":" If the server shows cg-sql2019-kroll, and database shows pharmacy, simply click ok. If it shows anything else, replace it with cg-sql2019-kroll, make sure the database shows Pharmacy then click ok","type":"text"},{"type":"hardBreak"},{"text":"you can then close that and double click Kroll as usual to start the application.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"If the sessions window re-opens ","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ok on the dialog box regarding FDB updates","type":"text"},{"type":"hardBreak"},{"text":"Enter user initials and hit enter","type":"text"},{"type":"hardBreak"},{"text":"The pop up showing Program Update Pending, click remind me later. I will attempt to clear that so it does not keep popping up.","type":"text"}]}]}]}]}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"rule"},{"type":"rule"},{"type":"heading","attrs":{"level":3},"content":[{"text":"Associate printer to label stock","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Log into Kroll on ","type":"text"},{"text":"CG-SQL2019-Kroll ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#172b4d"}}]},{"text":"as an admin (All instructors have Admin access)","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click File / Configuration / Workstation / This Workstation","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click Ins","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select Stock (Kroll Laser Labels)","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select Printer","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Select Tray","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"click OK","type":"text"}]}]}]},{"type":"rule"},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"layoutColumn","attrs":{"width":33.33},"content":[{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"heading","attrs":{"level":3},"content":[{"text":"Related Articles:","type":"text"}]},{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"falsefalsetruelabel = "staff" and space = currentSpace()","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"contentbylabel","parameters":{"macroParams":{"showLabels":{"value":"false"},"showSpace":{"value":"false"},"excludeCurrent":{"value":"true"},"cql":{"value":"label = \"staff\" and space = currentSpace ( )"}},"macroMetadata":{"macroId":{"value":"ef7172e3-3817-4c3e-b345-7701673705c0"},"schemaVersion":{"value":"4"},"title":"Filter by label (Content by label)"}}}}],"version":1}}}}]}]},{"type":"paragraph","content":[{"type":"placeholder","attrs":{"text":"You will need to modify the macro settings and add the labels for your page. 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