Server	Date	Outage Time
arts.selkirk.ca	July 8, 2020	8-10pm
trades.selkirk.ca	July 8, 2020	8-10pm
spectrum.selkirk.ca	July 8, 2020	9-11pm

committee.selkirk.ca	July 13, 2020	8-10pm
esl.selkirk.ca	July 13, 2020	9-11pm
Ilearn.selkirk.ca	July 13, 2020	9-11pm

online.selkirk.ca	July 14, 2020	8-11pm
moodle.selkirk.ca	July 14, 2020	8-11pm

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","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1601510400000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Moodle and other services restored.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1602115200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"IT Services has planned an emergency upgrade on the Mitel phone system scheduled for ","type":"text"},{"text":"Wednesday, October 7th, 2020 between 6:00 PM PST- 10:00 PM PST. ","type":"text","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"text":"Impact: ","type":"text","marks":[{"type":"strong"}]},{"text":" This will impact softphone connections, voice mail and desk phones at various times throughout the outage window. 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","type":"text"},{"text":"During the week of February 22nd, IT Services will begin to deploy the Outlook Client to staff machines through scheduled deployments.","type":"text","marks":[{"type":"strong"}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1614643200000"}}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Kaltura will not load due to an expired SSL certificate. 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Our service partners are investigating and will resolve this issue as soon as possible.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1615420800000"}}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Kaltura Services are running with intermittent API errors. Refreshing seems to work as temporary fix. 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You may notice periods of intermittent access to the system and we recommend that you stay out of the system until after the maintenance window is complete.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1622160000000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":" Moodle will not be available on Friday May 28th from 10:00pm -12:00am PST for system maintenance.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1624060800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"On Saturday, June 19th from 9:00 AM PST to 9:00 PM PST, IT Services will be conducting upgrades to the following services: SRS, FRS, SLED, Star Garden and Financial Aid. Students and staff may not be able to access these services during this maintenance window.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1624665600000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Kaltura Summer Upgrade ","type":"text","marks":[{"type":"strong"}]},{"text":"- Saturday, June 26","type":"text"},{"text":"th","type":"text","marks":[{"type":"subsup","attrs":{"type":"sup"}}]},{"text":" at 5:00am to Monday, June 28","type":"text"},{"text":"th","type":"text","marks":[{"type":"subsup","attrs":{"type":"sup"}}]},{"text":" at 8:00am PT. Please refrain from trying to use Kaltura at this time.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1626652800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Moodle.selkirk.ca","type":"text","marks":[{"type":"link","attrs":{"href":"http://Moodle.selkirk.ca"}}]},{"text":" and ","type":"text"},{"text":"online.selkirk.ca","type":"text","marks":[{"type":"link","attrs":{"href":"http://online.selkirk.ca"}}]},{"text":" will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.","type":"text"}]},{"type":"paragraph","content":[{"text":"LanSchool","type":"text","marks":[{"type":"strong"}]},{"text":" will be unavailable for staff on the Castlegar, Silver King, 10th Street and Trail campuses from June 24th to August 30th.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1627084800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"ilearn.selkirk.ca","type":"text","marks":[{"type":"link","attrs":{"href":"http://ilearn.selkirk.ca"}}]},{"text":" and ","type":"text"},{"text":"spectrum.selkirk.ca","type":"text","marks":[{"type":"link","attrs":{"href":"http://spectrum.selkirk.ca"}}]},{"text":" will not be available between 8-10pm PST due to scheduled upgrades and system maintenance.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1637452800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"IT Services will be performing a major network upgrade on the Castlegar Campus on Saturday, November 20th and Sunday, November 21st between 8:00 AM and 6:00 PM each day. Staff may experience short intermittent outages to their workstations, phones and printers during this time.","type":"text"}]},{"type":"paragraph","content":[{"text":"Log off before leaving on Friday but do not power off your workstation. We apologize for any inconvenience this may cause.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1642809600000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"IT Services will be performing upgrades to our license servers on Saturday, January 22nd, 2022 between 8:00 AM PST and 1:00 PM PST. Students and staff that work with AutoCAD, ArcGIS and GIS related software may experience minimal disruptions during this time. We apologize for any inconvenience this may cause.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1644019200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Users may not be able login to College Services such as Moodle, Helpdesk, SRS/FRS, VPN, and CITRIX between 6AM - 12PM Saturday February 5th.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1645747200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"On Friday, February 25th, 2022, between 12:30 AM PST and 7:00AM PST, CBBC will be migrating their Nelson POP gateway. ","type":"text"}]},{"type":"paragraph","content":[{"text":"There will be sporadic loss of internet connectivity on all Nelson Campuses and inter-campus connectivity. We will attempt to minimize any outages to the best of our ability.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1646006400000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Selkirk College is currently experiencing technical difficulties with our phone systems. IT Services is currently investigating.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1648252800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"On Saturday, March 26th, 2022, between 9:00 AM and 1:00 PM, ","type":"text"},{"text":"all","type":"text","marks":[{"type":"underline"}]},{"text":" Castlegar network services will be offline due to an emergency maintenance upgrade. We apologize for any inconvenience this may cause.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1650412800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"On Wednesday, April 20th, 2022 between 12:00 PM PST and 2:00 PM PST, the Grand Forks Campus will experience a network outage. 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","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1656979200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Unit 4 ERP users may experience multiple error messages when trying to access the ERP system.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1660435200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Multi-system Outage","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":": BCNET will be performing *emergency* software upgrades. This outage will take place on ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"text":"Sunday August 14th from 6:00AM-12:00PM PST","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":". ","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]},{"type":"hardBreak"},{"type":"hardBreak"},{"text":"Systems Affected:","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}},{"type":"strong"}]},{"text":" Any connectivity inbound and outbound to all College campuses and Moodle.","type":"text","marks":[{"type":"textColor","attrs":{"color":"#000000"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1673568000000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1673568000000"}},{"text":" Due to a faulty update from Microsoft, users are experiencing icons disappearing. These applications have not been uninstalled, only the icon has been affected.","type":"text"}]},{"type":"paragraph","content":[{"text":"IT Services is currently working on a resolution. Your patience is appreciated as we work to repair all systems affected.","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1681948800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Some users may be unable to view or access Microsoft 365 apps or services. 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","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1682035200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"A-wing is experiencing network issues due to a faulty network switch. IT Services is working to replace the switch by Friday, April 21. 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","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1702080000000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Complete","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"IT Services will be performing a scheduled major network upgrade on Saturday, December 9th, 2023, between 12:00 - 8:00 PM. Access to the Selkirk College network and/or access to the internet from the Selkirk College network (wired and wireless) will be disrupted at all campus locations. Zoom, Outlook email, OneDrive and Moodle will not be affected if you are accessing these services from home. ","type":"text"}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1707868800000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Mitel - Long distance services to all 250 phone numbers are currently unavailable","type":"text"}]},{"type":"paragraph","content":[{"text":"Moodle - Users are unable to login to ","type":"text"},{"text":"learn.selkirk.ca","type":"text","marks":[{"type":"link","attrs":{"href":"http://learn.selkirk.ca"}}]}]}]}]},{"type":"tableRow","content":[{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[339.0]},"content":[{"type":"paragraph","content":[{"type":"date","attrs":{"timestamp":"1712275200000"}},{"text":" ","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[98.0]},"content":[{"type":"paragraph","content":[{"text":"Resolved","type":"text"}]}]},{"type":"tableCell","attrs":{"colspan":1,"rowspan":1,"colwidth":[954.0]},"content":[{"type":"paragraph","content":[{"text":"Zoom services are currently experiencing technical difficulties. 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Selkirk College users have reported experiencing this issue.","type":"text"}]},{"type":"paragraph","content":[{"text":"Some users report that they can't send or receive messages at all.","type":"text"},{"type":"hardBreak"},{"text":"This issue occurs in all Exchange Online connection methods.","type":"text"}]},{"type":"paragraph","content":[{"text":"Microsoft is working to resolve the issue and we will update as more information become available.","type":"text"}]}]}]}]}]},{"type":"paragraph"}],"version":1}

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