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These are the most common tools for managing tasks using ShoreTel phones.  Attached at the bottom of the page are Quick Reference Guides for download.

voicemail from home Transfer your Local to another phone  voicemail from another extension  call Change user name for voicemail 
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titleAccess
Voicemail From Home 
  • Call your direct line and wait for your greeting, then press * then # (right after each other) 

  • OR Call the switchboard, wait for the auto attendant, then press  key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Your voicemail will now function as if you were in the office. 


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Transfer Your Local To Another Phone 
  • Press the voicemail button 

  • Once you hear the auto attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • When the "Main Menu" is reached, Enter 731 

  • Your local will now be attached to this phone


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titleCheck
Voicemail From Another Extension 
  • Press voicemail button 

  • When you hear attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Follow the prompts 


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titleConference
Call 
  • With first person on the line, select the second line and call or receive second call 

  • Once the second connection is established, you will see "JOIN" at the bottom of the screen 

  • Select the button under "Join" and both parties will be on the line 

  • Continue the same process to add another caller 


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Change User Name For Voicemail 
  • Press voicemail button 

  • You will be asked for your Password, enter your voicemail password 

  • Press 7 

  • Press 6 

  • You will be asked to record your name 

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titleShoreTel Phone Quick Reference Guides:






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