Common Desk Phone Tasks

Outlined below are the most common tools for managing tasks using ShoreTel phones.

Call your direct line and wait for your greeting, then press * then # (right after each other)
OR Call the switchboard, wait for the auto attendant, then press # key
You will be asked for your extension, enter it
You will be asked for your Password, enter it followed by the # key
Your voicemail will now function as if you were in the office.

With first person on the line, select the second line and call or receive second call
Once the second connection is established, you will see "JOIN" at the bottom of the screen
Select the button under "Join" and both parties will be on the line
Continue the same process to add another caller