FAQ - Staff

Microsoft Teams is a collaboration platform for groups of users that share information and create content together.

• Click on the "chats" icon on the left panel
• click on the new chat icon at the top of the chat list

• Enter the person you want to chat with and compose your message in the box at the bottom of the chat. You may add multiple people for a group conversation.
• When you are ready, select Send

Multiple people can collaborate on one document at the same time.  You can see the users initials on the sentence or line they are working on.

Collaboration is only available within the Teams environment. If you download a document from Teams to your computer it then becomes a stand alone document and any changes will not be reflected in the original Teams document.

Team: a collection of people, content, and tools that work together to produce a business outcome for the organization. Teams are made up of channels. 

Channel: a dedicated section within a team to keep conversations organized by specific topics, projects, or disciplines. Channels are the conversations you have with your teammates. 

• Approved Team Owners can invite external guests.
• Project Teams may have the ability to grant guess access based on those team requirements.
• Requests must come a from your Dean, Chair or Supervisor via an IT ticket.

All new Team requests must be submitted via and IT Ticket by your Dean, School Chair or Supervisor.

Only Team Owners can create Team channels within the Teams environment and are responsible for managing their content.

Shared channels are disabled. Only approved work groups and project teams will be allowed to have guest access.  Request must be submitted by your Dean, Chair or Supervisor.

After 6 months of inactivity the Team’s owner will receive a notification message. If no action is taken, the team will be deleted.

Once a Team has been deleted, your Team Owner will have a 30-day window to submit an IT Ticket to request the Team to be recovered. 

Team Owners must submit an IT ticket with their request.

The Safe Senders list in Outlook lets you control which emails don't land in the Junk Email folder.

Outlook Client

1. On the Home tab, click Junk, then click Junk E-mail Options.
2. On the Safe Senders tab, select the Add button, type in the email, and click OK then Apply.

Outlook on the Web

1. Go to Settings.
2. At the bottom of the pane, click View all Outlook settings.
3. In the left pane, select Mail> Junk Email
4. Under Safe Senders and Recipients, select +Add enter the email address or domain you want to add then hit Enter on your keyboard.
5. Select Save

Messages end up in quarantine because they were classified as malware, spam, phishing, or bulk. Users can review their quarantined messages within 30 days of the received date and chose if you want to block sender, release, review or delete the message. Click on the following link to view your quarantined messages: https://security.microsoft.com/quarantine

Outlook Manual:

Outlook Manual Selkirk College.pdf

Selkirk College Outlook Training Videos:

Outlook-Auto-Reply.mp4

Calendar_Basics.mp4

Creating-a-Contact-and-Group.mp4

Incoming-Email-Rules.mp4

Outlook Views.mp4

Users can send up to 100 external emails per hour, 500 internal emails per hour and up to a total of 500 emails a day.

There are 2 ways you can access shared mailboxes.

Method 1:

1. Click on the circle with your initials in the top right of your screen
   
   
   
2. Click on Open another mailbox
   
   
   
3. Fill in the mailbox you would like to access.
   

This will open the mailbox in a new window.

Method 2:

1. Right Click on the word Folders in your left hand navigation.
   
2. Click Add shared folder
   
   
   
3. Fill in the mailbox you would like to access.
   
4. It will appear underneath your inbox.

Instructions on getting started with OneDrive can be found on go.selkirk.ca.

Click here to access Microsoft OneDrive Video training.

1. Open File Explorer
2. Find your OneDrive-Selkirk College folder and select to open

1. Login to SRS to access your class list.
2. Mark down the “Course name” and the “intake” of your class.
3. Compose a new email in Outlook and type the email address into the “To” field:
4. Type in the course name, dash (-), and intake, then add @edu.selkirk.ca

<coursename>-<intake>@edu.selkirk.ca

(Example: carp100a-w21r01@edu.selkirk.ca)

**you are not required to create your own contact list to email your class**

No, forwarding Outlook emails to personal email accounts is not supported or allowed by Selkirk College.

No, this method is not supported or recommended by Selkirk College.

Encryption involves encrypting, or disguising, the content of data in order to protect potentially sensitive information from being read by anyone other than intended recipients.  Click here for more information on Encryption and Securing your Data.

Up to 50GB with the Outlook desktop client. As always, it is recommended that you keep your mailbox clean to maximize performance. Larger mailboxes will perform slower especially on older computers.

Microsoft authentication will remember the last Microsoft account you accessed.  To fix this you have 2 options.

1) You can go to portal.office.com and log out of your other email and then login with your Selkirk credentials.

2) You can open a private or incognito window and go to outlook.selkirk.ca and login with your Selkirk credentials.

Yes, mail merge is supported by the Outlook mail client. Please contact IT Services should you require assistance.

Yes, your Outlook 365 email can be added to your phone providing your email application supports ModernAuth/OAuth2 including the Outlook App on iOS and Android. Note - Only Microsoft Outlook Mail application is officially supported.

Contact IT Services and notify us of the loss / theft. Should the device connect to the internet again, IT Services can remotely wipe the entire phone including email on the device.

• Contact IT Service Centre
• Submit an IT Ticket 
• Join our Virtual Service Centre through Zoom:  https://selkirk.zoom.us/j/61287987713  (Monday-Friday 10AM-12PM & 1-3:30PM)
• Microsoft Support

Mac users can access Outlook on the Web.  Please contact the IT Services for more information about the Outlook Client.

Select and open the contact section (People) down in the bottom left corner of screen.  Right click on one of your contact lists and select properties.  Then select the outlook Address Book tab and check the box “show this folder as an email address book.

Employees have access to email for 30 days after their employment contract ends. Access to email after 60 days is not possible.