Common Desk Phone Tasks

Outlined below are the most common tools for managing tasks using ShoreTel phones.  Attached at the bottom of the page are Quick Reference Guides for download.

 Access Voicemail From Home 
  • Call your direct line and wait for your greeting, then press * then # (right after each other) 

  • OR Call the switchboard, wait for the auto attendant, then press  key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Your voicemail will now function as if you were in the office. 

 Transfer Your Local To Another Phone 
  • Press the voicemail button 

  • Once you hear the auto attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • When the "Main Menu" is reached, Enter 731 

  • Your local will now be attached to this phone

 Forwarding a Selkirk Local to Cell/Mobile Phone

 Check Voicemail From Another Extension 
  • Press voicemail button 

  • When you hear attendant press the key 

  • You will be asked for your extension, enter it 

  • You will be asked for your Password, enter it followed by the key 

  • Follow the prompts 

 Conference Call 
  • With first person on the line, select the second line and call or receive second call 

  • Once the second connection is established, you will see "JOIN" at the bottom of the screen 

  • Select the button under "Join" and both parties will be on the line 

  • Continue the same process to add another caller 

 Change User Name For Voicemail 
  • Press voicemail button 

  • You will be asked for your Password, enter your voicemail password 

  • Press 7 

  • Press 6 

  • You will be asked to record your name 

ShoreTel Phone Quick Reference Guides: